Kudaidem.kz Kudaidem.kz

Privacy Policy

This Privacy Policy explains what data the Kudaidem.kz website may collect, why it is used, how it is stored, and how users can request the correction or deletion of their data.

We aim to collect only the information genuinely needed to register participants for hikes, tours, and events, communicate with participants, and improve the website.

By using Kudaidem.kz, submitting an application, completing a contact form, or contacting us through the listed communication channels, you agree to the terms of this Privacy Policy.

1. General Provisions

Kudaidem.kz is an informational and organisational project about hikes, tours, routes, events, and outdoor activities.

The website may publish:

  • free and paid hikes;
  • paid tours;
  • hikes and tours offered by partners and guides;
  • city events;
  • trips around Kazakhstan;
  • future international tours;
  • articles, guides, and useful materials.

To participate in an event, a user may submit an application through a form on the website. In this case, the website receives the data needed to contact the participant and organise the event.

2. What Data We Collect

Kudaidem.kz may collect information that users voluntarily enter into forms on the website.

This information may include:

  • name;
  • telephone number;
  • email address;
  • Telegram contact;
  • WhatsApp contact;
  • number of participants;
  • comments submitted with an application;
  • the selected hike, tour, or event;
  • the date and time the application was submitted;
  • consent to the participation rules and the processing of personal data.

The website may also automatically receive technical information.

This information may include:

  • IP address;
  • device type;
  • browser;
  • operating system;
  • the page from which an application was submitted;
  • traffic source;
  • UTM parameters;
  • referrer information;
  • approximate information about user activity on the website;
  • cookies and other technical identifiers.

This data is needed to operate the website, process applications, prevent spam, perform analytics, and improve the user experience.

3. Where Data Is Collected

Data may be collected through the following parts of the website:

  • hike application forms;
  • tour application forms;
  • contact forms;
  • comments or additional fields in an application;
  • email correspondence;
  • messages sent through Telegram, WhatsApp, or other communication channels;
  • web analytics systems;
  • website server logs.

If a user does not want to provide personal data through the website, they may choose not to complete the forms. However, in this case, it may not be possible to confirm participation in a hike, tour, or event.

4. Why We Use Data

We use user data for clear organisational purposes.

Data may be used to:

  • accept an application for a hike, tour, or event;
  • contact a participant;
  • confirm participation;
  • clarify route details;
  • notify participants about a postponed, cancelled, or changed event;
  • send organisational information;
  • answer a user’s question;
  • prepare a participant list;
  • process comments submitted with an application;
  • improve the website;
  • analyse the effectiveness of pages and traffic sources;
  • protect the website from spam, errors, and misuse.

We do not sell users’ personal data to third parties.

5. Data Submitted Through an Application Form

When submitting an application, a user may provide the information needed to participate in an event.

For example:

  • name — to identify who has registered;
  • telephone number — to contact the participant;
  • email address — to send notices or confirmations;
  • Telegram/WhatsApp — for quick communication;
  • number of people — to plan the group;
  • comment — to take important details into account;
  • selected event — to link the application to a particular hike or tour.

If a user includes additional personal information in the comments field, they do so voluntarily. We recommend not including unnecessary information that is not needed for participation.

6. Technical Data and Analytics

Kudaidem.kz may use technical data for analytics and website improvements.

For example, we may review:

  • which pages are opened most often;
  • which devices users use to access the website;
  • which events receive the most applications;
  • which traffic sources perform best;
  • where users experience difficulty using the website;
  • which errors occur on the website.

This information helps us improve the website structure, loading speed, navigation, application forms, and content quality.

Technical data is generally not used to identify a specific individual directly unless this is necessary.

7. Cookies

The website may use cookies.

Cookies are small technical files that help a website operate correctly, remember certain user actions, analyse traffic, and improve usability.

Cookies may be used for:

  • the correct operation of the website;
  • spam protection;
  • traffic analytics;
  • saving technical settings;
  • understanding traffic sources;
  • improving the user experience.

Users may restrict or disable cookies in their browser settings. However, some website functions may not operate correctly as a result.

8. Sharing Data With Third Parties

We may transfer or process data through third-party services only when this is necessary for the website to operate and for events to be organised.

Such services may include:

  • hosting providers;
  • email services;
  • analytics services;
  • website security systems;
  • payment or accounting services;
  • contractors who help maintain the website.

Sharing data does not mean selling it. The data is used only for technical, organisational, or legally required purposes.

9. Data Retention

Data is retained for as long as necessary to fulfil the purposes for which it was collected.

For example:

  • to process an application;
  • to communicate with a participant;
  • to maintain an application history;
  • to resolve disputes;
  • to conduct internal analytics;
  • to comply with legal requirements where applicable.

When the data is no longer needed, it may be deleted or anonymised.

10. Data Protection

We take reasonable measures to protect user data from accidental loss, unauthorised access, alteration, disclosure, or deletion.

These measures may include:

  • restricting access to the administration panel;
  • passwords and user roles;
  • technical hosting security;
  • HTTPS connections;
  • backups;
  • website and server updates;
  • limiting access to applications to authorised persons only.

However, no website can guarantee absolute data security. Users should also exercise caution by not submitting unnecessary information, not sharing another person’s contact details without consent, and not publishing personal information in public areas.

11. User Rights

A user may contact the Kudaidem.kz administration and request:

  • information about what data is held about them;
  • the correction of inaccurate data;
  • the deletion of an application or personal data;
  • the withdrawal of consent to data processing;
  • the cancellation of mailings or notifications, where used;
  • clarification of the purposes for which data is processed.

To do this, users should contact us through the contact details listed on the website.

We may ask for additional information to confirm that the request relates to the relevant user.

12. Withdrawal of Consent

A user may withdraw their consent to the processing of personal data.

After consent is withdrawn, we will stop using the data for purposes based on that consent unless there is another lawful basis for retaining or processing it.

Please note that if application data is deleted before an event, it may no longer be possible to confirm or organise participation.

13. Data About Other People

If a user includes another person’s details in an application, for example when registering a friend, relative, or several participants, the user must ensure that those individuals have consented to the sharing of their data.

Do not provide another person’s telephone number, email address, Telegram contact, or other contact information without permission.

14. Comments in an Application

The comments field should contain only information needed to organise participation.

For example:

  • “I am coming with a friend”;
  • “I will meet the group at the meeting point”;
  • “I need to clarify the details”;
  • “I have a question about the route”.

We do not recommend providing unnecessary personal information, identity document details, banking information, detailed medical information, or other sensitive information unless it is required for a specific event.

15. Links to Other Websites

Kudaidem.kz may contain links to external websites, social networks, maps, messaging services, or other platforms.

We are not responsible for the privacy policies or data processing practices of third-party websites. We recommend reviewing the terms of an external service before using it.

16. Updates to This Privacy Policy

We may update this Privacy Policy if the operation of the website, application forms, communication methods, analytics, legislation, or project structure changes.

The current version of the Privacy Policy is published on this page.

If the changes are significant, we will aim to make them clear and noticeable to users.

17. Contact Information

For questions about personal data processing, deleting an application, correcting information, or withdrawing consent, users may contact the Kudaidem.kz administration through the contact details listed on the website.

Recommended text for the contact page:

Website: Kudaidem.kz
Contact page: /kontakty/
Email: help@kudaidem.kz
Telegram: https://t.me/kudaidem_kz

20. Summary

The main principle of Kudaidem.kz is to collect as little unnecessary information as possible, use data only for clear purposes, and respect the user’s right to correct or delete their data or withdraw consent.

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